July the 7th, 2021
Русский: Условия предоставлены только на Английском языке. Пожалуйста, воспользуйтесь услугами переводчика или специальными программами для того, чтобы воспользоваться условиями сервиса, если вы не понимаете их.
Español: Los términos se proporcionan solo en inglés. Utilice los servicios de un intérprete o programas especiales para utilizar los términos de servicio si no los comprende.
简体中文: 条款仅以英文提供。 如果您不理解服务条款，请使用口译或特殊程序的服务以使用服务条款。
Please pay attention to the following:
If Bitzlato takes the unilateral decision that you have violated these Terms, that the provision of the Services of this Service in the territory of your jurisdiction is illegal or your actions while using the Services of this Service are illegal, then we have the right to suspend or terminate your account at any time, suspend or terminate the provision of Services of this Service used by you, or transactions, operations with digital assets. The Services provided by Bitzlato may be prohibited by law in certain jurisdictions. The usage of Services of this Service is forbidden for individuals in the following prohibited and contentious jurisdictions: Afghanistan, Albania, Algeria, Bangladesh, Bolivia, Burma (Myanmar), Burundi, Central African Republic, Guinea (Conakry), Cuba, North Korea (DPRK), Ghana, Guinea Bissau, Haiti, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Nicaragua, Pakistan, Qatar, Saudi Arabia, Somalia, South Sudan, Sudan, Syria, Tunisia, Uganda, United States of America (USA), Vanuatu, Venezuela, Yemen, Zimbabwe and Unrecognized territories with international law.
Section I. Terms and definitions.
Section II. General Provisions
2.2. Before using any of the Services provided by Bitzlato, you should read these Terms carefully, and in the event of incomprehension of any parts of the Terms or in other necessity, consult a professional lawyer. If you do not agree with these Terms and / or changes to it at any time, we ask you to immediately stop using the Services provided by Bitzlato and no longer enter/login into this Service. Login to the Service, use of any Services provided by Bitzlato, or any other similar actions are considered as a sign that you have understood and fully accepted the content of each clause of these Terms, including any changes to these Terms at any time.
2.3. After registering, filling out the relevant information in accordance with the requirements of this Service and passing other procedures, you become a User of this Service; by clicking the “Completely agree” button during the registration process, you express your absolute agreement with Bitzlato and its Terms; or if you, while using this Service, press any buttons with inscriptions indicating the meaning of consent or use the Services provided by this Service without consent, it will mean that you fully understand, agree and accept the limitations of all provisions of these Terms;
2.4. By acquiring user status, you become the owner of a user personal profile with a password that you invented yourself; it is the user’s responsibility to keep this personal profile and password safe; the user is legally responsible for all activities and events carried out with the help of his personal profile.
2.5. By registering and using this Service and any other Services provided by Bitzlato, you represent and warrant that:
– Confirm that you have reached the age of 18 or other legal age in the jurisdiction in which you carry out your activity, legal age giving you the right to conclude contracts in accordance with various applicable laws, whether it is a registration, sale or purchase, publication of information in this Service and other actions to accept the Services of this Service, these actions must comply with the relevant laws and regulatory instruments of a sovereign state or territory of jurisdiction of your registration and / or residence. In addition, you should have sufficient legal capacity to accept these Terms, conclude contracts, execute contracts, make transactions with digital assets through this Service.
– The digital assets you use are legally obtained and are in your possession in a legal way;
– Agree to take full responsibility for any profits or losses caused by your actions to carry out or not to carry out transactions, deals;
– Confirm that the information provided by you during registration with Bitzlato is truthful and accurate;
– You agree to follow and comply with any applicable laws, as well as in relation to the tax service, including the declaration of profits from any transactions, deals and operations with digital assets and their derivatives;
– Without limitation, you agree not to send, create or respond to so-called email-bombs (i.e. send by email or send copies of a single message to multiple users, or send large or multiple files or messages to a single user with malicious intent) or send spam (i.e. send unsolicited emails or messages for business or other purposes) or take any other action that may adversely affect the performance or use of the Service by any other person/individual. You may not reproduce, sell, resell or otherwise use any resource or access to any resource contained in this Service;
– You undertake not to engage in activities or take part in actions that violate the interests of the Service and Bitzlato as a whole, regardless of whether these activities and actions are related to the Amenity (Service) you use in this Service;
– Bitzlato and changeBot and all materials used by BITZLATO LIMITED are protected by copyright and/or other intellectual property rights. All logos or images included in this Service are also subject to intellectual property protection.
2.6. While bidding on the service, the user undertakes to indicate his personal bank details for receiving funds under the transaction. Banking data accounts/accounts of payment systems must match personal data user provided to the administration of the Bitzlato service during verification account on Bitzlato.
2.6.1. When making a payment under a transaction, the user undertakes to transfer funds exclusively from personal bank accounts / accounts of payment systems. The details of bank accounts/accounts of payment systems must match the user’s personal data provided to the administration of the service Bitzlato when verifying an account on Bitzlato.
Section III. Registration Data
3.1. Requirements for registration
You represent and warrant that during the registration procedure or when actually using the Services, you should be an individual, legal entity or other organization, with the necessary competence and rights under applicable law for the purpose of signing these Terms in order to use the Services of this Service. You agree to provide complete and accurate information upon the opening of your Bitzlato personal profile and agree to promptly update any information, which you provide to Bitzlato to maintain the integrity and accuracy of the information. If your personal profile is suspected of fraudulent or any other criminal activity, as well as for violation of these Terms, Bitzlato reserves the right to cancel or freeze your account and hold you or your authorized representative liable under the law.
3.2. Registration (sign-up) Process.
3.2.1. Your registration of a personal profile with Bitzlato will be considered as your consent to provide necessary personal information for identity verification. Such information will be used to verify the identity of the Users, detect traces of money laundering, terrorist financing, fraud, and other financial crimes made through Bitzlato or for other legitimate purposes. If required, in accordance with the provisions of the relevant laws and regulatory instruments of the various areas of the law, if requested by Bitzlato staff, you should provide your real name, original ID and other information, established by laws and regulations, confidentiality and anti-money laundering regulations, and continually update registration materials so that they meet the requirements of timeliness, detail and accuracy. All initially entered information is used as registration materials.
3.2.2. You should be responsible for the authenticity, completeness and accuracy of such information and bear any direct and indirect loss or adverse consequences incurred arising therefrom. If the Bitzlato administration has any reason (directly or through third parties) to believe, that any information provided by you is incorrect, false, outdated, or incomplete or you refuse to change your personal information, and / or the Bitzlato administration cannot contact you using the contact information you provided, then your personal profile, or everything related to it, is canceled, or becomes temporarily suspended. In this regard, you undertake the following after registering your personal profile:
– to update all the information about yourself, if there are any changes to inform about such changes via email: [email protected];
– to authorize investigation that Bitzlato deems necessary, directly or through a third party, to verify your identity or protect you, other users;
– to accept sole responsibility for the security of your personal profile and password, responsibility for all transactions, deals within your personal profile.
Bitzlato is not responsible for any losses or consequences caused by authorized or unauthorized use of your personal profile data, including but not limited to disclosing information, releasing information, agreeing, or submitting various rules and terms by clicking on the website, renewing the terms and any other actions.
3.2.3. The information we need to verify your identity may include, but is not limited to, your name, email address, contact information, phone number, username, government issued ID, date of birth, and other information collected during personal profile registration.
3.2.4. You agree to receive emails and / or text messages sent by this Service related to the management and operation of this Service.
3.2.5. Bitzlato may from time to time hold contests with other platforms and therefore has the right to ask users for their contact information. Any information you provide will be kept absolutely confidential and will only be used in connection with contests.
Section IV. Services
4.1. After registration of a personal profile, the user can:
– view on this Service in real time digital assets and information about transactions, deals;
– have the right to use the functions provided by this Service to carry out transactions;
– create advertisements for deals, digital asset transactions and become an advertiser (“advertising”, or “ads”, or “advertisements”, or “commercial”) for the purpose of selling or acquiring digital assets using the presented Bitzlato products;
– initiate deals (“trading”, or “contacts”, or “transactions”, or “deals”), by contacting advertisements created by other users, or waiting for other users to start trading with you by contacting advertisements created by you. By initiating a deal, you agree to be bound by trading terms set forth by the advertiser. Trading terms are displayed and set by users on the page with ads.
4.2. The trading terms specified by the advertiser are valid in all cases, unless the terms of the advertiser contradict the Bitzlato Terms, or are illegal, or if both parties to the deal agree to change the trading terms. The terms of the deal which the user (advertiser) writes in his advertisement, are of recommendatory nature and cannot serve as a compelling argument in a dispute.
4.3. The price or price equation defined in the ad should contain all the commissions the advertiser requires from the user initiating the trading. After the start of trading, the price of the digital assets specified in the deal is blocked and cannot be changed, additional commissions are excluded. Users may conclude an agreement on additional commissions at their own risk. This cannot serve as a compelling argument in a disputе.
4.4. User advertisements should be placed in the correct payment category, if the category does not exist for the payment method, it should be placed in a different category.
4.5. We may hide, remove, or restrict your ads if you violate these Terms or any other agreement you enter into with Bitzlato, or otherwise, as specified in these Terms or any other agreement you have entered into with Bitzlato. We may also use proprietary software for fraud detection, risk modeling, associated with your personal profile. When a user purchases digital assets using traditional electronic payment methods using an escrow service, the buyer should transfer the exact amount of fiat currency specified in the exchange transaction, in one payment and using the payment method with the help of which the transaction is carried out. Organization of sending of a multiple payment – at your own risk. This cannot serve as a compelling argument in a dispute.
4.6. In the event of a violation of these terms, sellers are not required to release digital assets without the request of the Bitzlato support staff, and the deal, the transaction may be canceled at the discretion of the support staff.
4.7. Users should be prepared to verify their identity and present proof of payment for Bitzlato, otherwise the deal, the transaction may be canceled at the discretion of the Bitzlato staff.
4.8. Users should independently verify the identity of the counterparty and the legitimacy of fiat money, as far as possible at any stage before the transaction. Bitzlato cannot verify the legitimacy of the sources of fiat money or digital assets and is not responsible in any way for your activities. By accepting these Terms, you confirm that you will only buy digital assets with funds obtained from a legal source for your jurisdiction, and you will only sell digital assets obtained from a legal source for your jurisdiction. If you induce Bitzlato users to work without an escrow or force them to release their digital assets without the seller receiving fiat money, your personal profile will be closed at the discretion of Bitzlato employees.
4.9. All materials and images in the Bitzlato service are protected by copyright. Modifying or using the material or any other content for any purpose not permitted by these Terms may be an infringement of copyright and is prohibited. You can view and display the materials and all other content presented on Bitzlato for non-commercial, personal, entertainment purposes. The materials and all other content on Bitzlato may not be copied, reproduced, republished, uploaded, published, transmitted, distributed, or used in any way, unless specifically authorized by Bitzlato.
4.10. The escrow service fee is 0.5% of Seller’ or Buyer’ deal/ transaction amount after the transaction is completed.
4.11. Transactions are sent to the network with a timeout. The real network commission and the time until the first confirmation depends on the current network status and wallet settings for digital assets, which we set at our discretion.
4.12. Commission and wallet information is available at https://bitzlato.com/wallets_stat/; In addition, we can carry out your withdrawal absolutely free of charge if you use a free withdrawal voucher.
4.13. The digital assets involved in the transaction are held in escrow throughout the entire trading process until the seller receives payment in full. Buyers of digital assets must be able, upon Bitzlato request, to provide adequate proof of payment within 180 days of the completion of the transaction. If we find out that your personal profile poses a high risk to Bitzlato or our customers, we will consider that you have violated these Terms and may temporarily restrict your personal profile and freeze your digital asset wallet in accordance with these Terms. In case of fraudulent attempts using the specifics of the Telegram application (no streaming messages) with a change in the rate in advertising by a significant % right before the start of the deal – we can block user personal profile for 90 days with all balance. Significant % – rate change by – / + 10 % of the previously specified rate.
4.13.1. Bitzlato blocks digital currency if the payment for the transaction is made with by a significant % change than indicated in the transaction. Bitzlato returns digital assets to the buyer, if he, in turn, provides evidence fact of payment.
4.13.2. The trader cannot keep the payment received for the transaction with by the buyer, if the buyer violated the terms of the transaction, but at the same time complied terms of payment, the seller is obliged to return the money received the buyer or release the coins.
4.15. In case the sellers stop responding, we will resolve the dispute with the buyer if we are confident that the seller received a valid payment from the buyer. If the buyer does not respond, the seller can dispute the deal and we will resolve the dispute for the seller. Once the deal has been authorized by the seller, the transaction is considered complete and cannot be challenged, canceled, or changed by users. Completed deals can only be challenged by Bitzlato in the event that the deal was unduly completed. While we are considering a dispute on a completed deal, we charge an additional fee of 10% of the transaction amount due to user error and violation of the Terms. Other disputes are at no commission of 10%.
4.16. Providing false information or documents in a dispute, false statements, attempts to influence with their actions or documents on a certain outcome of the disputed trading is considered a violation of this agreement. Disputes over “Cash” transactions and other payment methods during personal meetings are not allowed for disputes. If payment details are provided outside of Bitzlato, the dispute may be resolved without considering the payment details. In case the buyer sent the required amount, but violated the seller’s terms, the seller is obliged to either refuse the fiat payment (refund) or accept such payment, thereby completing the transaction, or if the buyer has sent part of the required amount. At the time of processing the refund, the transaction is in the status of a dispute until the actual refund of fiat funds.
4.17. If you invite a new user through your personal link, and he is settled as your “referral”, you will receive dividends from his exchange activity. You get 0.12% of the transaction amount if your referral makes a transaction by responding to an advertisement, and 0.08% of the transaction amount if your referral created an ad that was responded to by another user. Bitzlato does not pay dividends for wallet fees.
4.18. Cancellation / correction of a transaction: before the transaction is completed, you have the right to cancel or amend the order at any time.
Section IV. Posts, messages, publications, and emails
5.1. In accordance with these Terms, we do not accept or consider unsolicited information from you or any other content. Therefore, please do not submit any unsolicited materials to Bitzlato.
5.2. Bitzlato has the right to request information from you with regard to your deals, transactions, personal information, and any other, that does not contradict these Terms and the laws of the jurisdiction in which your personal profile is registered.
5.3. You can use Bitzlato and its contents only for legitimate purposes and in accordance with applicable law, and you are prohibited from storing, distributing, or transmitting any illegal material through Bitzlato. You acknowledge that the storage, distribution, or transmission of illegal materials may result in criminal and / or civil liability or any other liability.
5.4. You agree that if a third party claims that the material you have posted on the Bitzlato service is illegal, you yourself bear the burden of proving its legality. You understand and agree that all materials published in the public domain (except Bitzlato) or privately transferred to Bitzlato or through Bitzlato are the sole responsibility of the sender, not the Bitzlato, and that you yourself are responsible for all material that you upload, post, or otherwise transmit through Bitzlato.
5.5. You can not:
5.5.1. Publish in / through Bitzlato defamation, invasion of privacy, harassment, publish pornography, racism, insults, threats;
5.5.2. Disseminate and use information that seeks to exploit or harm children, display inappropriate content, request personal information;
5.5.3. Violate any intellectual property or other rights of any legal entity or individual, including infringement of anyone’s copyright or trademarks or their publicity rights;
5.5.4. Violate any law or anything that could be considered a violation of the law;
5.5.5. Publish, use, distribute information under any contractual or other relationship (for example, inside information, official/corporate or confidential information obtained in the context of an employment contract or nondisclosure agreement);
5.5.6. Promote or inflict on illegal activities;
5.5.7. Forge headlines, impersonate another person, or otherwise manipulate identification, to hide your identity or the source of any messages or transmissions you send to Bitzlato;
5.5.8. Advertise any commercial activity (e.g. sell products or services) or otherwise engage in any commercial activity (for example, run giveaways and contests, display sponsored banners and / or solicit goods or services), except as specifically permitted by Bitzlato and only with written consent;
5.5.9. Raise funds, find advertisers or sponsors;
5.5.10. Enable programs containing viruses, computer worms and / or Trojan horses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, equipment or telecommunications, investigate, scan or test Bitzlato vulnerabilities, violate any security or authentication measures, Bitzlato verification, or any network connected to Bitzlato;
5.5.11. Disrupt the normal flow of dialogue, make the screen scroll faster than other users can type, or act in a way that affects the normal working ability of other people to participate in real-time action with Bitzlato;
5.5.12. Copy any other pages or images of Bitzlato;
5.5.13. Use any external links, web crawlers, bots, spiders or other automated devices, programs, scripts, algorithms or methods, any similar or equivalent manual processes for accessing, obtaining, copying or monitoring any part of the Services, databases, Bitzlato technologies, to receive or attempt to obtain any materials, documents or information in any way that was not intentionally provided through Bitzlato;
5.5.14. Attract money or digital assets from other users using a “Ponzi scheme” or a similar scheme;
5.5.15. Raise funds or digital assets for a “data warehouse” (i.e. using any web space available to you as storage for large files that are only linked from other sites). You should provide a reasonable amount of content to accompany such materials so that at least some of the traffic to your site goes directly through Bitzlato;
5.5.16. Disobey any policy or rules established from time to time regarding the use of Bitzlato or any networks connected to Bitzlato;
5.5.17. Remove any sponsored banners or other materials posted by Bitzlato anywhere (for example, on any web space available for your use).
6.1. You understand and agree that under any circumstances Bitzlato, its affiliates and their executive body, officials, employees, lawyers, agents, representatives, and any other individuals and legal entities involved in the activities of Bitzlato individually and collectively assume no liability or responsibility for the following events: loss of income, digital assets and / or funds, loss of profit from deals, transactions or contractual losses, interruption in operations, foreseeable monetary damage, loss of information, loss of opportunity, damage to commercial reputation or notoriety, damage or loss of data, cost of purchased replacement of products or services, any consequential, special or incidental loss and damage caused by infringement of rights (including errors), violation of agreements or any other reason, regardless of whether we could reasonably have foreseen this loss or damage, regardless of whether we were informed in advance of the possibility of such loss or damage, any consequential damages.
6.2. You understand and agree that under any circumstances Bitzlato, its affiliates and their executive body, officials, employees, lawyers, agents, representatives, and any other individuals and legal entities involved in the activities of Bitzlato individually and collectively assume no liability or responsibility for the compensation for any of your damage caused by any of the following circumstances: Bitzlato has reasonable grounds to believe, that in your specific deals, transactions there are violations of the law, morality, violation of these Terms, misunderstanding by you of the Services provided by Bitzlato, any other losses related to the Services provided by Bitzlato, which occurred through no fault of ours.
6.3. Bitzlato, its affiliates and their executive body, officials, employees, lawyers, agents, representatives, and any other individuals and legal entities involved in the activities of Bitzlato individually and collectively assume no liability or responsibility for the inability to provide Services or delay in the provision of Services, as well as the resulting losses caused by the maintenance of information network equipment, failure of the information network connection, failure of a computer, communication or other systems, power failure, natural causes, unexpected accidents, strikes, labor conflicts, riots, uprisings, unrest, lack of productivity or means of production, fire, flood, hurricane, explosion, war, pandemic, quarantine, the fault of banks or other partners, the collapse of the digital asset market, government actions, orders of judicial or administrative authorities, as well as other actions or activities of third parties outside and beyond of our control.
6.4. Bitzlato, its affiliates and their executive body, officials, employees, lawyers, agents, representatives, and any other individuals and legal entities involved in the activities of Bitzlato individually and collectively cannot guarantee that all information, programs, documents, etc. contained in online products are completely safe, not subject to tampering or damage as a result of any viruses, Trojan horses or other malicious software; logging into the system, using any Services and downloading any programs, information, data from this Service is your personal decision and you yourself bear the risks and possible losses arising therefrom; if you use any services, information and products provided by services or websites of third parties, then it is your personal decision and you yourself bear all the responsibility arising therefrom; in addition, Bitzlato does not provide any express or implied guarantees, regarding your use of the Bitzlato Services, including, but not limited to, applicability, absence of errors and omissions, continuity, accuracy, reliability, suitability for a particular purpose. Furthermore, we also do not make any promises or guarantees about performance, accuracy, appropriateness, reliability, quality, stability, completeness or timeliness of technologies and information that Bitzlato Services relate to. You make a personal decision about whether to use Bitzlato Services and independently bear the risks and possible losses arising thereof. We do not provide any express or implied guarantees about the market, value, and price of digital assets; you are made aware and understand that the digital asset market is unstable, value and prices are subject to significant fluctuations or collapse at any time; execution of deals, transactions with digital assets is your personal free choice and decision, you yourself bear all the responsibility or possible losses arising therefrom.
6.5. Your registration or use of Bitzlato Services without registration is considered as a sign of your acknowledgment of the fact, that you bear any risks arising from any activity conducted by us in accordance with the rules set forth in these Terms. Compared to fiat money, there may be more significant fluctuations in the price of digital assets, used to determine the value of a user’s position. There is a high probability that the User will not receive a fair and accurate price for the base digital currency when trading.
The user should only participate in deals and transactions if he has a complete understanding of the financial markets and fully understands the risks associated with cryptocurrencies.
The User understands that Bitzlato does not in any way affect the rate set by the Users, does not give any recommendations regarding the determination of the rate, and does not make predictions about the rates. The User is responsible for all economic risks associated with the choice of a particular rate. Bitzlato does not guarantee that the deal, the transaction will be completed and that its conditions will be beneficial for the User.
6.6. You agree to indemnify for any damages, fines or penalties imposed by any regulatory body arising out of your use of Bitzlato’s Services, your violation of any applicable law, regulation or third party rights when you use the Bitzlato Services. If you are obligated to reimburse your liability to Bitzlato operators, their affiliates, contractors, licensors and their respective directors, officers, employees, or agents in accordance with these Terms, Bitzlato will have the right, in its sole discretion, to monitor any actions or procedures and determine whether Bitzlato wishes to make the settlement, and if so, on what terms.
VII. Personal profile and account
7.1. Bitzlato stores information about the personal account, personal data, account, transactions, transactions in accordance with the law, within 5 years after termination of cooperation.
7.2. Bitzlato regularly sets and adjusts the maximum daily limit of deals, transactions, and currency directions for each personal profile and account as well as for all users in general. In the event that the number of your deals, transactions on your personal profile and account has exceeded the allowed limits, Bitzlato has the right to recognize your deals, transactions as suspicious through its own decision and, without notifying you, has the right to suspend such deals, as well as refuse the requested and subsequent deals, transactions, block digital assets to determine their origin in your personal profile and your account. All abovementioned actions Bitzlato has the right to perform both separately from each other and simultaneously. In this case, you agree to provide written and duly certified proof, confirming the legitimacy of the existence of your ownership of your digital assets.
7.3. Cancellation of your personal profile and your account may occur upon your written request. You agree to withdraw all digital assets from your personal profile and account within 10 calendar days from the date of filing and submitting an application for termination (cancellation) of your personal profile and account to Bitzlato.
7.4. Bitzlato may block, terminate your personal profile and account if you do not take any actions on the online Service for one calendar year, directly or indirectly register as a user under someone else’s personal data, during the use of your personal profile or upon registration the Bitzlato administration reveals the fact that you have provided incomplete, misleading and inaccurate information, if you do not agree with these Terms, and for other reasons where Bitzlato considers that it has the right to terminate the provision of Services and cancel your personal profile and account.
7.5. Bitzlato assume no liability or responsibility (neither material, nor monetary, nor administrative, nor criminal, nor civil and no other) for retention of digital assets for the reasons indicated in these Terms.
7.6. In case of loss or discrediting of the password and / or data of the Personal Profile, as well as in case of illegal access to the personal profile by third parties, the User is obliged to immediately inform the Technical Support Service of Bitzlato of such events ( https: // support. bitzlato.com/en-RU/support/home ). Until Bitzlato receives such a message, all actions performed using the User’s Personal Profile will be considered as such performed by the User as the owner of the Personal Profile.
7.7. The user confirms and agrees that the deposit and withdrawal of funds may be delayed due to the particularities of the networks. The User acknowledges and agrees that the deposit and withdrawal of digital assets to his Personal profile may take from one (1) hour to seventy two (72) hours, apart from unforeseen or unavoidable network problems.
VIII. Dispute resolution and arbitration
8.1. In case of any disputes, claims or written applications, you agree to notify Bitzlato in advance in writing.
8.2. Any disputes, claims and written communications to Bitzlato shall not be made public, published, or discussed orally with third parties not engaged in the dispute. Otherwise, you agree to pay Bitzlato a penalty for the violation specified in this clause and for any other violation of these Terms in the amount of 20% of the user’s deposit at the time Bitzlato detects a violation.
8.3. Bitzlato undertakes to consider and respond at its discretion to any written requests, claims of users within 30 calendar days.
8.4. Bitzlato undertakes to resolve the dispute between users within 5 calendar days in case of timely provision of information. The period for considering a dispute may be extended at the discretion of the arbitrator.
8.4.1. The dispute is considered open if the user pressed the “Open dispute” button.
8.4.2. The user undertakes to provide Bitzlato with all available information regarding the dispute, namely: all available information, documents, access to the user’s Internet bank through the TeamViewer application exclusively for the purpose of tracking bank transactions under the deal and nothing more.
8.4.3. In case the dispute can not be resolved in a satisfactory manner, and you intend to file a legal claim against Bitzlato, then you agree to state the basis for such a claim in writing in English, where you describe the reason for the claim, grounds, deal number, specific remedy that you are seeking for, email address for feedback, your personal profile name.
8.5. You agree that any arbitration will be conducted in English or Russian at the user’s choice. Place of Arbitration: The place of arbitration is Hong Kong. Place of Hearing: The venue for any personal arbitration hearing will be Hong Kong, unless otherwise agreed by the parties. The parties agree that the arbitration will be confidential. The existence of the arbitration, any non-public information provided during the arbitration, and any representations, orders or decisions made during the arbitration cannot be exposed to any person that is not a party, except for the arbitral tribunal, parties, lawyers of the parties, experts, witnesses, accountants and auditors, insurers, as well as any other person required to conduct arbitration.
8.6. You agree that any claims, lawsuits related to these Terms or Bitzlato products shall be brought against the other party in the arbitration on an individual basis only. In accordance with these Terms, you waive class action claims.
For information on cookies, please visit: https://bitzlato.com/cookies
For information on KYC / AML , please visit: https://bitzlato.com/kycaml
For information on the official responses, please visit: https://bitzlato.com/ official_replies
How to contact us: BITZLATO LIMITED, Hong Kong. UNIT 617, 6 / F, 131-132 CONNAUGHT ROAD WEST, SOLO WORKSHOPS HONG KONG Hong Kong CR
Registration number: 2616456
Official website: bitzlato.com
For partnership inquiries: [email protected]
Support-service site: support.bitzlato.com
Support-service in Telegram: @ HELP_BITZLATO_BOT